Motion Computing FWS-DS1 Manual de usuario Pagina 21

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GTE
-
Florida
Unbundled Network Element (UNE) Non-Recurring Cost Study
And, details employee activities required to pre-order, order, provision, and install a
service.
Process
Flows
GTE’s cost team charted the process flows for each of the following
UNE
order types:
Neworder
Changeorder
Disconnect order
Record order
UNE
Platform (UNE-P) New order
UNE-P Migration orders (Migration As
Is;
Migration As
Is
+
or
-;
and Migration As
Specified)
These flowcharts identify the activities of GTE’s workgroups involved in the pre-ordering,
ordering, provisioning, and installation of the CLEC’s
UNE
order. The processes vary not only
by order type, but also by the type of producthervice requested. (See Appendix Tab
8
for Process
Flows.)
Infrastructure Enhancements
The SMEs and cost team identified changes in Operations Support Systems
(OSS)
that would
impact the way work was handled in each
of
GTE’s workgroups.
OSS
enhancements increase
mechanization/ flow through thus reducing the level of manual activity associated with certain
types of orders.
Depending
on
the CLEC’s systems, processes, and level of mechanization, the CLEC will
transmit the
UNE/UNE
Platform LSR to GTE in one of the following modes:
Manual Order
-
CLEC faxes a
UNE
LSR to GTE. The GTE service representative
reviews the fax to ensure all information
is
complete and accurate.
If
there
is
an error, or
missing information, the representative calls the CLEC for the correction. The service
representative then inputs all LSR information into the Secured Integrated Gateway
System (SIGS), provides Firm Order Completion (FOC) to the CLEC, and completes the
order.
Semi-mechanized Order
-
CLEC transmits the
UNE
LSR electronically. GTE’s Front-
end edits will identify errors and return error information electronically to the CLEC.
Once through the front-end edits, the order is distributed to a GTE service representative
who inputs the order into the National Order Collection Vehicle (NOCV.)
Mechanized Order
-
CLEC systems interface directly with GTE’s; the CLEC-created
UNE
LSR is sent to
SIGS
where it is processed without human intervention. Error
notices and completion notices are sent electronically to the CLEC. A small percent of
orders fall-out of the system and require a GTE service representative to notify the
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