
GTE
-
Florida
Wholesale Non-recurring Cost Study
Ordering
-
NOMC
Off-Line Processing
-Work
Sampling Summary
Ln Description
Off-Line Processing
17 Projects
18 Late Order Report
19 State Project
20 Miscellaneous Disconnects
21
Subtotal Off-Line Processing
72
Manual Orders
23
Semi-Mechanized Orders
24 Other Off-Line Processing
25 Total Off-Line Productive Time
Indirect Time
26 Meetings
27 Telephone Inquiry
28 JobAids
29 Coaching
30 BreakTime
31 Total
32 Indirect Percent
Activity Minutes per
Direct Total
Order Destination
Snrlrr~
Observations Minutes Minutes Volume
73
32
36
56
um Lns (1..20) 1,476
n
21 1,476
n
21
-
Ln 2 1,439
220
n 21+ Ln 24 1.696
38
3
1
6
119
um
Lns (26..30) 167
n
31
/
Ln 25
.fh
’
Note
1:
Source is the Worksampling study conducted at the Durham, NC NOMC
&3
GTE
Confidential
116
22,140 4,013
22,140 24,321 4,013
6.06
AOLC-1
5.91
AOLC-I
21,585 23,711 4,013
3,300
25,440
2,505
9.85%
AOLS-2
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