
?
GTE
-
Florida
Wholesale Non-recurring Cost Study
Ordering
-
NOMC
Other Ordering Activities
-Work
Sampling Summary
I
Description
2 Customer Record Search
3
Basic Exchange Order Work
Total
Productive Time
5
6
7
8
9
10
11
12
Indirect Productive Hours
Meetings
Telephone Inquiry
Job Aids
Coaching
Table/Memo/Form
NOCV/ADS Queues
Break Time
Total
13
Indirect Percent
Manual Semi-Mech
Direct Total Activity Minutes
per
Minutes per
Source Observations Minutes Minutes Volume Activity Activity Destination
B=A*15 C=B*(l+Ln B13) D=Note
1
E=C/D
F=Note 2
A=Note
1
0.00
AOIS6
0.00
AOIS-6
54 810 1,189
144
8.25
129 1,935 2,840 243
11.69
895 13,425
um
Lns
(1..3)
16,170
45
258
46
31
4
29
91
um
LN
(5..11) 504 7,560
n12/ Ln4 46.75%
Note
1:
Source is the Work Sampling study conducted at the Durham, NC NOMC.
Note
2
Only
manual processing is worked by NOMC personnel. Semi-mechanized activity is
100%
electronic.
GTE
Confidential AOASl
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