
I
8
Total Productive Minutes
9
FAC Minutes per Touch
GTE-Florida
Wholesale Non-recumng
Cost
Study
Provisioning-
Exchange
Products
FAC
Minutes per Touch
I
I
1
AFLC-5 3,912,900
Ln8
/
Ln7
13.93
ACXI-1
Ln
Description
Minutes per Touch
1
Total Service Orders
2
3 Trouble Tickets Handled
Percent Trouble to Service Order Touch
Source
C
a
I
e
u
1
ati
o
n
A= Source
Destination
A
\lee?
4
%Nice
Order
TO~~Crch..
I..
-..
.
5
Incoming Call Touches
6 AAlSRejects
7
TotalTouches
INote
2
..,...
AMSI-1 12,369
Sum
Lns
(3..
6)
280,950
I
GTE
Confidential
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