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Chapter 4 Troubleshooting and FAQs 61

Troubleshooting and

FAQs

Motion Computing Tablet PCs are thoroughly tested for performance and quality, but

occasionally issues can still occur. If you don’t find the information you’re looking for in this

section, go to Motion Computing Support.

OTE: Enterprise users should contact their support organization for assistance with resolving

tablet, application, or connectivity issues.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an issue has

more than one potential cause, the most common cause is listed first.

Power issues

The tablet doesn’t shut down

• An application might have stopped responding. Use Task Manager to manually stop the

application. Press Ctrl+Alt+Delete or press the Security button and select Task

Manager. You can also press and hold the power button for five seconds to force the

tablet to shut down. However, this is not recommended.

• If the tablet doesn’t shut down after holding the power switch for five seconds, do the

following:

1. Remove the battery (see Removing and replacing the battery on page 42).

2. Unplug the power adapter.

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Motion Computing C5te Guía de usuario Pagina 61